Terms and Conditions

English law will govern this agreement between you ‘the client’ and us “Performance in Business”.

Performance is business is a trading name of Clarity Business Management Limited and all enquiries, bookings, procedures and complaints will be dealt with by and through Clarity Business Management limited.

Please ensure that full terms and conditions are read and understood before any agreement is entered into. All agreements entered into will assume that terms and conditions have been understood and agreed in all aspects.

This contract comes into force once the client places an order and an agreement has been made between the client and the executive acting on behalf of Performance in Business. Terms and conditions of booking will be highlighted by the executive and it is the responsibility of the client to ensure that they are fully aware of the said terms and conditions.

Making a booking

To make a booking the client and any other participants must be aged 18 years or over. Bookings can be taken by telephone or in person or made on the internet through our website www.performanceinbusiness.co.uk. The acceptance of a booking by us implies recognition of the terms and conditions by the client.

Bookings are valid once the agreed workshop, seminar or coaching programme has been confirmed in writing via a contractual email from Performance in Business and this email has been accepted and confirmed by the client by return email or when the client signs and returns by fax, electronically or by other means the signed contract. The contact who submits the booking certifies that he or she is authorized to agree the booking terms and conditions on behalf of the company through the act of submission.

Making a payment

Full payment is required within 14 days of the invoice date unless stated otherwise.

A deposit or full payment will be required to guarantee the booking.

In all events full payment will be required no later than 14 days prior to the date of thebooked event.

A customer invoice will be forwarded to the client within 5 working days from the confirmation of the booking.

This invoice will detail the nature of the booking, date and the total price including any VAT.

Standing Orders/Direct Debits may be arranged on products invoiced over £1500 (minimum payment £500 per month to be paid by the client) and made payable on the 1st of each month.

Late payment or failure to pay

If payment is not received within 30 days of the invoice date, late payment will incur interest at 2.5% per annum above HSBC base rate, which will be charged on the standard fee rate thereafter.

Performance in Business may cancel the booking if a promised payment is not received before the event and the client must agree to pay cancellation fees if Performance in Business does not receive payment from the client by the due dates. Interest charges can be invoiced if payment is not received according to terms and conditions.

Please contact 020 8248 3323 for all enquiries relating to booking. Payment details are listed on all invoices.

Payment outstanding beyond Performance in Business’s normal credit terms

Any account outstanding beyond our standard credit terms of reference will be passed out of hand to the Debt Collection Agency and will be subject to a surcharge of 15% plus administration charges of the total outstanding to cover the cost incurred; such accounts will also be subject to other costs incurred in obtaining settlement.


If the client wishes to cancel any part of the booking, the client should advise Performance in Business immediately by telephone.

A deposit of 20% is taken upon booking. This is a non refundable deposit

Should Performance in Business cancel an event then the client will be offered a number of other future dates, should none of these be suitable then the deposit paid or full payment made will be repaid immediately.

If the client chooses to cancel, once all terms and conditions of the booking have been accepted and agreed the Performance in Business will not refund any deposits that have been made.

Should a client cancel less than 14 days prior to the booked event then full payment paid will be forfiet or full payment be required.

Cancellation of standing orders/direct debits: If the standing order/direct debit is cancelled at anytime, the client agrees to pay any outstanding amount owed on the invoice at the end of that calendar month.

Failure to do so will result on legal action!


If the circumstance arises where the client cannot attend the event for reasons beyond the client’s control, Performance in Business will endeavour to accommodate any reasonable request.


Any complaints should be directed to Dan Luxon the Managing Director of Clarity Business Management limited and Principal of Performance in Business. If this is not possible then the client should contact Performance in Business in writing within 7 days of the date of the event via email or post, so that performance in Business has an opportunity to investigate / rectify the problem. As long as the above conditions have been observed, the matter will be investigated and a reply will be sent to the client within 4 weeks of receipt of the complaint. If compensation is deemed to be appropriate by the company this will be limited only to the cost of the particular element of the event or booking where the problem has arisen. Compensation arrangements do not apply to circumstances beyond the control of Performance in Business.

Performance in Business is a trading name of Clarity Business Management limited.
Registered office is
79 Nether Street
N12 7NP
Tel: 020 8248 3323
Mob: 07968 950 660
Email1: events@performanceinbusiness.co.uk
Email2: enquiries@claritybusinessmanagement.co.uk

Privacy Policy

  • Performance in Business and its agents will not share any information collected at any time with third parties.
  • Performance in Business and its agents will not store any financial information of any individual or company booking with us.